"Hey, I just wanted to thank you guys for taking care of me and my practice. I run a very busy practice with multiple doctors and multiple locations, needless to say I have tried a number of Chiropractic software systems, the problem was that all of these other software companies promised me personalized and responsive customer service with people who could solve my problems. Where these guys made promises ProVolve's Redpine team delivered. I love how easy, effective and affordable your Repine Service is. In addition Redpine has given me the ability to manage my practice by the numbers rather than by emotion. ProVolve's Redpine service has given me the insight and information I need to continue to grow my practice and ensure that my patients get the quality of care they deserve."
Mark W Houk D.C.
Houk Chiropractic
"... Extremely impressed with the people, their professionalism and their excellent customer service.
The system is just getting better and better. The transition from our old software to Redpine was very smooth; the staff went beyond their scope of service to help us with various obstacles.
We are always anxious to see what new upgrades come out of their sleeves...
I will definitely recommend Redpine Services to all my chiropractic friends!"
David Sheitelman D.C.
Sheitleman Chiropractic
"I recommend Red Pine Services because of the stellar customer service. My questions are always answered immediately by people who know what they are talking about. They don't forward me to voice mail like some other software companies have done. When I was getting adjusted to the system, Pam walked me through procedures (often more than once) and made sure I was comfortable with the system. When I ran into a problem with an major insurance carrier denying our claims, Red Pine Services actually went to bat for us. They called the insurance carrier for details and worked with us to get the problem solved...all without me asking. It is the behind the scene work that I appreciate most of all."
A Very Happy Client,
Dr. Kyra Monroe
Monroe Chiropractic & Sports Therapy
"The most daunting task that I faced when opening my practice was developing an efficient business process that would allow me to manage my patient’s information and treatment from their very first visit up until I had received payment or reimbursement from an insurance carrier. I needed a system that would allow me to stay on top of scheduling, treatments and billing. In addition I needed to enroll with insurance carriers and a clearinghouse. There were a lot of software applications that could help me do these tasks but choosing the right software stack was too confusing. Then there were concerns about compatibility between applications and what networking and I.T. complications these would present.
I called Redpine on a recommendation from a colleague and could tell within a few minutes of my personalized presentation that I was on to something. What they showed me was an enterprise caliber software suite that was written specifically for Chiropractors that addressed all of my issues. My Redpine account executive explained that the customization of my system would allow me to set up the software suite to reflect the unique process and flow in my practice. They even took care of enrolling me with insurance carriers and a clearinghouse as part of the customization. These tasks would have taken me weeks and countless hours to accomplish. Redpine had my system up and ready to go in a fraction of the time. Now that I am several months into using Redpine I am realizing that it is more than Software as a Service. It’s better described as a Software _Enabled_ Service. And the emphasis is on the service. Redpine isn’t just a vendor, they are a partner. I soon found that when I had questions on subjects like system training, advice on coding and billing, and insurance credentialing there was always a staff member at Redpine willing to help me.
I am happy to say that my practice is thriving. And I’m able to stay on top of the administrative workload because of Redpine."
Dr Brice Crawford
Crawford Family Chiropractic
Clovis, NM
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