Redpine Services - Revolutionary Chiropractic Software System

Terms & Conditions for Money Back Guarantee

“The Software Service will work properly” means the Software Service will materially perform in accordance with its intended uses as established in the Redpine Video User Tutorials and You are current in Your Service Subscription Payments. If You notify Company, in writing, of a material failure of the Software Service to perform in accordance with its intended uses as established in the Redpine Video Tutorials within the first 90 days from the Effective Date and we fail to remedy such failure within 30 days from Your written notification, then upon your written request the Agreement will be deemed terminated and Your refund will be promptly processed.

“We will train You to productively use the Software Service” means that we will provide up-to-date video tutorials and that these tutorials will be sufficient to provide initial training as well as training on updates to the Software Service so as to enable you to use the Software Service in a production environment. If we fail to make available such video training tutorials during the first twelve (12) months from the Effective Date, then upon your written request the Agreement will be deemed terminated and Your refund will be promptly processed. (Specifically excluded from the above are additional Service hours required as a result of (a) You requiring work which has already been performed and approved by You to be done again or done differently; (b) on-going adaptations to templates and clinical documents after the Software Service is already in use; (c) training or re-training as a result of new customer staff or customer personnel turnover; (d) end-user training and (e) additional location rollouts.)

“We stand behind our Software Service with Outrageous Customer support” means that provided You are current in your Service Subscription payments, we will provide You with Outrageous Customer Support services and should You notify our support department that the Software Service is inoperable then we will use our best efforts to: (i) respond to Your call within two (2) hours and (ii) remedy such matter, to the extent the trouble lies within the Software Service, within forty-eight business hours. If we fail to respond to the initial incident of such matter within two hours (“Failure”) and such Failure(s) occurs more than two times within a calendar quarter, then we will refund to You the full Software Service Subscription fees paid by You during the calendar quarter.

“The Software Service will be and remain interoperable” means that we will use our best efforts to keep a general-released version of the Software Service in compliance with the Ambulatory Electronic Health Records interoperability standards set forth in the CCHIT Certification program or such other CMS-sanctioned, national interoperability standard applicable to Ambulatory EHRs. Should we fail, within five (5) years from the Effective Date of the Agreement, to use our best efforts to keep a general released version of the Software Service in compliance with such applicable national interoperability standard for Ambulatory EHRs then You can terminate the Agreement and obtain a refund of the Software Service Subscription fees paid by You for the calendar year in which we fail to keep a general released version of the Software Service in compliance, provided: (i) You send us a written request for same, (ii) we fail to take such reasonable steps to correct such failure within thirty days from receipt of your written request.
 
“The Software Service will allow you and/or your providers, as applicable, to participate in federal health incentive programs” means that through our Software Services we will continue to be diligent in providing features that enable the Software Service to capture and report clinical data in support of the efforts that You and/or Your providers, as applicable, make to participate in federal “pay for meaningful use” incentive programs. If we fail to meet these requirements by 1/01/2011 and You send us a written request to terminate the Agreement, we will terminate Your Agreement and promptly refund 100% of your Software Service subscription and implementation fees from the Effective Date of the Agreement.

*This program is not retroactive, it is available to those customers who sign up after 5/27/2009 through 1/1/2011